When we first launched Flow, we were not prepared for the amount of thoughtful discussion on our forums nor the amount of time we’d end up investing in supporting our community.

So we recently hired a full-time support person to triage our support requests and inquiries as well as rebuild and expand our knowledge base articles. On top of the new hire, we’ve also done away with Tender in favour of the more robust and customizable, Assistly. It has made supporting our users so much easier and allowed...

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We’re happy to announce another feature release so soon after last week’s: list, folder, and profile activity feeds.

Currently, we display all your collaborator’s activity in the notifications pop-out in the header. This gives you an amazing sense of awareness and allows for spontaneous, synchronous collaboration as you and your collaborators begin orbiting active tasks. It does, however, limit your focus to all task activity at once.

To help alleviate this issue, you’ll now find activity feeds...

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We’ve been really busy this last month working on some great new features for our web, Mac, and iPhone apps and we’re very excited to finally release some of those features today.

Here’s a taste of what can be done with these new features.

Finally, Shared Sorting

Until today, you could only manually sort your own tasks, whether they were in your Inbox, in your personal lists, or in the My Tasks view of collaborative lists. This was certainly useful, but it didn’t help you prioritize tasks with...

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Today we released a fairly substantial visual update to Flow’s header. While this introduces no new functionality, we thought it might interest some to know what changes we made and why we made them.

Branding Be Gone

The biggest change you’ll notice is the removal of our logo, which we found to be largely superfluous, unnecessarily reenforcing our brand in-app, and offering no useful functionality. Websites use their logo as a shortcut to their home page, but with Flow, there really is no...

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Last week we added a useful preference to Flow for users of Fluid.

Anyone using Flow in a Fluid app will now see a new option in the General tab in their Flow preferences for choosing the source of the dock badge count:

We also have a specific app icon for Fluid that is automatically set if you set it to "Use Website Favicon":

Enjoy!

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I usually describe Flow to people as being useful for everything from remembering to pick up eggs to planning corporate mergers. We use it for just about everything at MetaLab and it’s completely changed the way we interact with each other and with our families. Over the next few weeks, we’re going to be sharing some of the ways that we use Flow to get things done.

We’ve used Basecamp. We’ve used Things. We’ve even used a big whiteboard on the office wall. There’s a ton of amazing productivity...

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I just wanted to post a quick note to let everyone know that we’re now accepting American Express. We had a bit of trouble getting it setup with our credit card processor, but it’s now up and running. Thanks for your patience.

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Yesterday we released a new version of our iPhone app, available free in the app store here. Besides some bug fixes, language support improvements, and performance enhancements, we’ve also added some very useful features…

Folder, Task List, and Tag Creation

You can now create new folders, task lists, and tags by tapping the + button on the home screen:

The task list form lets you invite people and file lists in folders:

Task List Organization

You’ll also notice a new Organize button on...

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You need your assistant to book you a flight, so you mail him about it. You forget to follow-up and it ends up getting lost in your inbox.

You need to post a mockup for your team, so you share it in Basecamp. You discuss it, create a to-do there, then make another on your personal list so you don’t forget.

You need to buy groceries, so you scribble out a list on a piece of paper. You stuff it into your pocket, forget about it, and you’re in the dog house.

Flow is the place where everything...

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