When we first launched Flow, we were not prepared for the amount of thoughtful discussion on our forums nor the amount of time we’d end up investing in supporting our community.
So we recently hired a full-time support person to triage our support requests and inquiries as well as rebuild and expand our knowledge base articles. On top of the new hire, we’ve also done away with Tender in favour of the more robust and customizable, Assistly. It has made supporting our users so much easier and allowed...
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